APPI Privacy Policy

Privacy Policy

Last updated: December 7, 2023

This Privacy Policy describes Our policies and procedures on the collection, use and disclosure of Your information when You use the Service and tells You about Your privacy rights and how the law protects You.

We use Your Personal data to provide and improve the Service. By using the Service, You agree to the collection and use of information in accordance with this Privacy Policy. This Privacy Policy has been created with the help of the TermsFeed Privacy Policy Generator.

Interpretation and Definitions


The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.


For the purposes of this Privacy Policy:

  • Account means a unique account created for You to access our Service or parts of our Service.

  • Company (referred to as either "the Company", "We", "Us" or "Our" in this Agreement) refers to Pièces d'Exceptions, 3 Avenue Albert Einstein, Villeurbanne.

  • Cookies are small files that are placed on Your computer, mobile device or any other device by a website, containing the details of Your browsing history on that website among its many uses.

  • Country refers to: France

  • Device means any device that can access the Service such as a computer, a cellphone or a digital tablet.

  • Personal Data is any information that relates to an identified or identifiable individual.

  • Service refers to the Website.

  • Service Provider means any natural or legal person who processes the data on behalf of the Company. It refers to third-party companies or individuals employed by the Company to facilitate the Service, to provide the Service on behalf of the Company, to perform services related to the Service or to assist the Company in analyzing how the Service is used.

  • Usage Data refers to data collected automatically, either generated by the use of the Service or from the Service infrastructure itself (for example, the duration of a page visit).

  • Website refers to Pièces d'Exceptions, accessible from

  • You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

Collecting and Using Your Personal Data

Types of Data Collected

Personal Data

While using Our Service, We may ask You to provide Us with certain personally identifiable information that can be used to contact or identify You. Personally identifiable information may include, but is not limited to:

  • Email address

  • First name and last name

  • Phone number

  • Address, State, Province, ZIP/Postal code, City

  • Usage Data

Usage Data

Usage Data is collected automatically when using the Service.

Usage Data may include information such as Your Device's Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Service that You visit, the time and date of Your visit, the time spent on those pages, unique device identifiers and other diagnostic data.

When You access the Service by or through a mobile device, We may collect certain information automatically, including, but not limited to, the type of mobile device You use, Your mobile device unique ID, the IP address of Your mobile device, Your mobile operating system, the type of mobile Internet browser You use, unique device identifiers and other diagnostic data.

We may also collect information that Your browser sends whenever You visit our Service or when You access the Service by or through a mobile device.

Tracking Technologies and Cookies

We use Cookies and similar tracking technologies to track the activity on Our Service and store certain information. Tracking technologies used are beacons, tags, and scripts to collect and track information and to improve and analyze Our Service. The technologies We use may include:

  • Cookies or Browser Cookies. A cookie is a small file placed on Your Device. You can instruct Your browser to refuse all Cookies or to indicate when a Cookie is being sent. However, if You do not accept Cookies, You may not be able to use some parts of our Service. Unless you have adjusted Your browser setting so that it will refuse Cookies, our Service may use Cookies.
  • Flash Cookies. Certain features of our Service may use local stored objects (or Flash Cookies) to collect and store information about Your preferences or Your activity on our Service. Flash Cookies are not managed by the same browser settings as those used for Browser Cookies. For more information on how You can delete Flash Cookies, please read "Where can I change the settings for disabling, or deleting local shared objects?" available at
  • Web Beacons. Certain sections of our Service and our emails may contain small electronic files known as web beacons (also referred to as clear gifs, pixel tags, and single-pixel gifs) that permit the Company, for example, to count users who have visited those pages or opened an email and for other related website statistics (for example, recording the popularity of a certain section and verifying system and server integrity).

Cookies can be "Persistent" or "Session" Cookies. Persistent Cookies remain on Your personal computer or mobile device when You go offline, while Session Cookies are deleted as soon as You close Your web browser. You can learn more about cookies on TermsFeed website article.

We use both Session and Persistent Cookies for the purposes set out below:

  • Necessary / Essential Cookies

    Type: Session Cookies

    Administered by: Us

    Purpose: These Cookies are essential to provide You with services available through the Website and to enable You to use some of its features. They help to authenticate users and prevent fraudulent use of user accounts. Without these Cookies, the services that You have asked for cannot be provided, and We only use these Cookies to provide You with those services.

  • Cookies Policy / Notice Acceptance Cookies

    Type: Persistent Cookies

    Administered by: Us

    Purpose: These Cookies identify if users have accepted the use of cookies on the Website.

  • Functionality Cookies

    Type: Persistent Cookies

    Administered by: Us

    Purpose: These Cookies allow us to remember choices You make when You use the Website, such as remembering your login details or language preference. The purpose of these Cookies is to provide You with a more personal experience and to avoid You having to re-enter your preferences every time You use the Website.

For more information about the cookies we use and your choices regarding cookies, please visit our Cookies Policy or the Cookies section of our Privacy Policy.

Use of Your Personal Data

The Company may use Personal Data for the following purposes:

  • To provide and maintain our Service, including to monitor the usage of our Service.

  • To manage Your Account: to manage Your registration as a user of the Service. The Personal Data You provide can give You access to different functionalities of the Service that are available to You as a registered user.

  • For the performance of a contract: the development, compliance and undertaking of the purchase contract for the products, items or services You have purchased or of any other contract with Us through the Service.

  • To contact You: To contact You by email, telephone calls, SMS, or other equivalent forms of electronic communication, such as a mobile application's push notifications regarding updates or informative communications related to the functionalities, products or contracted services, including the security updates, when necessary or reasonable for their implementation.

  • To provide You with news, special offers and general information about other goods, services and events which we offer that are similar to those that you have already purchased or enquired about unless You have opted not to receive such information.

  • To manage Your requests: To attend and manage Your requests to Us.

  • For business transfers: We may use Your information to evaluate or conduct a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of Our assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which Personal Data held by Us about our Service users is among the assets transferred.

  • For other purposes: We may use Your information for other purposes, such as data analysis, identifying usage trends, determining the effectiveness of our promotional campaigns and to evaluate and improve our Service, products, services, marketing and your experience.

We may share Your personal information in the following situations:

  • With Service Providers: We may share Your personal information with Service Providers to monitor and analyze the use of our Service, to contact You.
  • For business transfers: We may share or transfer Your personal information in connection with, or during negotiations of, any merger, sale of Company assets, financing, or acquisition of all or a portion of Our business to another company.
  • With Affiliates: We may share Your information with Our affiliates, in which case we will require those affiliates to honor this Privacy Policy. Affiliates include Our parent company and any other subsidiaries, joint venture partners or other companies that We control or that are under common control with Us.
  • With business partners: We may share Your information with Our business partners to offer You certain products, services or promotions.
  • With other users: when You share personal information or otherwise interact in the public areas with other users, such information may be viewed by all users and may be publicly distributed outside.
  • With Your consent: We may disclose Your personal information for any other purpose with Your consent.

Retention of Your Personal Data

The Company will retain Your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use Your Personal Data to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies.

The Company will also retain Usage Data for internal analysis purposes. Usage Data is generally retained for a shorter period of time, except when this data is used to strengthen the security or to improve the functionality of Our Service, or We are legally obligated to retain this data for longer time periods.

Transfer of Your Personal Data

Your information, including Personal Data, is processed at the Company's operating offices and in any other places where the parties involved in the processing are located. It means that this information may be transferred to — and maintained on — computers located outside of Your state, province, country or other governmental jurisdiction where the data protection laws may differ than those from Your jurisdiction.

Your consent to this Privacy Policy followed by Your submission of such information represents Your agreement to that transfer.

The Company will take all steps reasonably necessary to ensure that Your data is treated securely and in accordance with this Privacy Policy and no transfer of Your Personal Data will take place to an organization or a country unless there are adequate controls in place including the security of Your data and other personal information.

Disclosure of Your Personal Data

Business Transactions

If the Company is involved in a merger, acquisition or asset sale, Your Personal Data may be transferred. We will provide notice before Your Personal Data is transferred and becomes subject to a different Privacy Policy.

Law enforcement

Under certain circumstances, the Company may be required to disclose Your Personal Data if required to do so by law or in response to valid requests by public authorities (e.g. a court or a government agency).

Other legal requirements

The Company may disclose Your Personal Data in the good faith belief that such action is necessary to:

  • Comply with a legal obligation
  • Protect and defend the rights or property of the Company
  • Prevent or investigate possible wrongdoing in connection with the Service
  • Protect the personal safety of Users of the Service or the public
  • Protect against legal liability

Security of Your Personal Data

The security of Your Personal Data is important to Us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While We strive to use commercially acceptable means to protect Your Personal Data, We cannot guarantee its absolute security.

Children's Privacy

Our Service does not address anyone under the age of 13. We do not knowingly collect personally identifiable information from anyone under the age of 13. If You are a parent or guardian and You are aware that Your child has provided Us with Personal Data, please contact Us. If We become aware that We have collected Personal Data from anyone under the age of 13 without verification of parental consent, We take steps to remove that information from Our servers.

If We need to rely on consent as a legal basis for processing Your information and Your country requires consent from a parent, We may require Your parent's consent before We collect and use that information.

Links to Other Websites

Our Service may contain links to other websites that are not operated by Us. If You click on a third party link, You will be directed to that third party's site. We strongly advise You to review the Privacy Policy of every site You visit.

We have no control over and assume no responsibility for the content, privacy policies or practices of any third party sites or services.

Changes to this Privacy Policy

We may update Our Privacy Policy from time to time. We will notify You of any changes by posting the new Privacy Policy on this page.

We will let You know via email and/or a prominent notice on Our Service, prior to the change becoming effective and update the "Last updated" date at the top of this Privacy Policy.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

Contact Us

If you have any questions about this Privacy Policy, You can contact us:

  • By email:

  • By visiting this page on our website: Pièces d'Exceptions

  • By phone number: 0744868339

Les questions fréquemment posées :

Voici les questions les plus fréquemment posée. Si vous en avez une autre, n'hésitez pas à nous contacter !


Quels sont les délais de livraison ?

Afin de vous proposer des produits de qualité tout en restant abordable, nous sommes en étroites collaborations avec des entrepôts internationaux (France, Belgique, Etats-Unis, Chine…). Le traitement, la fabrication et l'expédition de votre colis demande à notre équipe un délai maximum compris entre 6 et 12 jours ouvrables. Malheureusement, ce délai peut se voir rallonger en période de fêtes. Si vous n'avez pas reçu votre commande d'ici là, n'hésitez pas à nous contacter via le formulaire de contact ou à afin que l'on puisse régler au mieux la situation !

La livraison est elle sécurisée ?

Oui. Un code de suivi vous sera remis peu de temps après votre commande afin que vous puissiez suivre son acheminement jusque chez vous. De plus en choisissant notre livraison premium, vous disposez d'une garantie perte vol et casse : vous serez livrés ou remboursés .

La livraison est elle gratuite ?

Oui. Une livraison Essentielle vous est offerte pour toutes commandes passées sur Pièces d'Exceptions. Aucuns frais supplémentaires ne vous sera demandé et vous pourrez suivre votre colis avec le numéro de suivi associé.


Ma commande n'est pas complète. Est-ce normal ?

Tout d'abord merci d'avoir choisi Pièces d'Exceptions. Si vous n'avez reçu qu'une partie de votre commande ne vous inquiétez pas : certains de nos produits sont stockés dans différents entrepôts partenaires. C'est pourquoi vous pouvez recevoir votre colis un peu avant le délai estimé . Néanmoins, si vous ne recevez aucune mise à jour de suivi depuis plus de 7 jours, n'hésitez pas à nous contacter à ou via le formulaire de contact afin que l'on puisse régler au mieux la situation !

Cela fait plus de 10 jours et je n'ai toujours pas reçu ma commande. Que faire ?

Nous savons à quel point le temps peut paraître long lorsque l'on attend son colis, mais ne vous inquiétez pas il devrait être tout près de sa destination ! Le temps moyen de traitement et de livraison de votre commande est de 12 jours ouvrés, mais les délais peuvent s'étendre jusqu'à 16 jours ouvrés lors des périodes de fortes affluences . Si passé ce délai vous n'avez toujours pas reçu votre commande, n'hésitez pas à nous contacter via le formulaire de contact ou à afin que l'on puisse régler au mieux la situation !

Mon puzzle est arrivé endommagé ou avec une pièce manquante. Quelles solutions ?

N'hésitez surtout pas à nous contacter via le formulaire de contact ou par mail à afin que l'on puisse procéder à un dédommagement. Afin de mener à bien ces démarches il vous sera demandé des informations permettant de vous identifier ainsi que des photos du produit défectueux.

Je souhaite me faire rembourser. A qui dois-je m'adresser ?

Nous sommes sincèrement désolé que votre expérience n'est pas été à la hauteur de vos attentes. Afin d'être éligible au remboursement, il vous faudra remplir 4 conditions:

-Moins de 14 jours se sont écoulés depuis la livraison de votre commande

-Vous avez encore en votre possession l'emballage d'origine afin d'effectuer le retour gratuit*(voir notre politique de retour)

-Le produit qui vous à été livré est inutilisable ou endommagé

-Nous contacter nous via le formulaire de contact ou via mail à

Si vous avez des questions, n'hésitez surtout pas à nous le faire savoir ou en visitant notre page de politique de remboursement juste ici


Quels sont les produits les plus abordables afin de s'initier au Puzzles 3Ds ?

Afin de vous faire la main, nous vous recommandons les puzzles de la catégorie "basic" ,"simple", "enfant" ou encore "animaux" en bois. Tous ces produits son parfait afin de commencer dans cet univers car le nombre de pièces nécessaires à leur construction sont réduits. Ils seront donc parfaits pour les enfants et les "grands enfants"

Faut-il des outils pour réaliser les puzzles 3Ds ?

Pour les puzzles 3Ds en bois nous recommandant de vous munir d'outils tels que la colle à bois, des pincettes ( car les pièces peuvent être de petite taille rendant la construction difficile), de piles (dans le cas de certains modèles mécaniques ) et surtout… de la patience !

Pour les puzzles 3Ds en métal, certains de nos modèles phares nécessiteront des outils spéciaux disponibles en sous les fiches-produits ou en cliquant juste ici, ainsi que… en effet, un mental d'acier !

Certains de nos produits peuvent sembler difficiles au premier abord mais n'oubliez pas : Vous êtes une personne d'Exception, c'est pourquoi toute notre équipe croît en vous ! Il est temps de montrer de quel bois vous vous chauffez !

Les puzzles lumineux sont ils fournis avec des piles ?

Certains de nos puzzles ne nécessitent pas de piles et peuvent être alimentés directement par câble USB ( fourni directement lors de l'emballage) et d'autres necessitent des piles (Non fournies dans l'emballage).

Faites donc attention lors de votre commande à prévoir des piles si nécessaires ! Si vous avez des doutes n'hésitez pas à nous envoyer un message à